clients have to
say about us
Brilliant, friendly advice and extremely customer focused.
Heng was absolutely superb! His manner was magnificent and he was knowledgable and a great communicator and worker. Most definitely happy to use you guys again in the future and thank you for looking after our needs.
Graeme Syms | Kings College
Reliable, knowledgeable and efficient...
“I wanted to let you know what an awesome team you have ...representing Hines out there in the competitive Customer arena!
Having used Hines in the past for electrical work and found your staff reliable, knowledgeable and efficient, I rang to ask about three alarm systems that I needed to be put in URGENTLY, in a situation of some stress and threat.
I was so very impressed and grateful for the way in which Renee, Adam, Matt and all the team responded to my difficulties and were both professionally excellent and personally kind ... whilst I was falling apart! It’s not something I do ordinarily ...but this was no ordinary situation I had somehow got myself into.
Your team show by their work and attitudes that they are proud to work for Hines, in my case they certainly represented your company in an exemplary way. I shall be returning for future work and have also told lots of people about the high standard of work and Customer care I have received from Hines.”
Dedication and sheer hard work...
“The fire that destroyed a large part of Glendowie Primary School and caused damage to a similar area was a significant event for both the school and the Ministry.
The timing of the fire, less than a month before the start of the new school year presented a number of challenges in providing temporary classrooms and also repairing the damaged rooms for use, The works were very ably managed by Tony Coleman of Building Solution who addressed the demolition and repairs and Martin Hall who arranged the establishment of the temporary rooms.
Critical to the success of the operation however, was the co-operation from contractors, Both the school and Ministry received overwhelming support from the construction sector, and the dedication and sheer hard work put in by everyone involved was amazing and hugely appreciated.
I am writing to simply say ‘thank you’ to you and your staff for your company’s contribution to this project - without you and your construction colleagues, we could not have achieved the re-opening of the school in such a short time.”
John Metford | School Property Adviser | Ministry of Education
Efficient and pleasant manner...
“The installation was not without some problems due to the existing wiring in the house which necessitated upgrading of the meter board. From the quote from Andrew Thorn to the excellent job of installation b Jamie & Stacey, my wife and I were impressed by efficient and pleasant manner of this team. We will be only too happy to recommend Hines to our family and friends in the future.”
Heather & Terry Caples
We appreciate your excellent service...
“I would like to convey my thanks to your staff and company for your assistance today in correcting our alarm fault. Your technician gave me instructions over the phone to correct the problem in a few minutes, when it could easily have incurred a major cost to us. My compliments to your company is not just for today though, as we have had similar excellent service previously from your company and we considered it time to thank you for this. When most people are quick to complain, we appreciate your excellent service.”
Complete pleasure to have in our home...
“Great service, great technician - excellent work and I will recommend your team to all. I would also like to thank you for making yourself available during my sisters funeral to offer to do some urgent repairs instead of a quote. Although they were not needed, I am grateful for your efforts to help. Thank you very much.
I am grateful for your efforts...
“I have got to say that Ron the gentleman you sent across to do our repairs today was an absolute gem. Clearly very good at his job and a complete pleasure to have in our home. Thank you to yourselves and him and please pass our thanks again to him and wish him a merry xmas for us.”
A recommendation that pays off!
Our house required a total rewire and we decided to get three quotes before we settled on a supplier. I called Hines to arrange a quote as they had installed the burglar alarm in my Mum's house and it all went very well. Andrew came round on Tuesday (on time) and I really liked his attitude. I was pleased that the quote he offered on Wednesday was also the lowest of the three! I accepted the quote on Thursday and he said that he could send his guys to begin the job on Monday. Stacy and Heng arrived on Monday (on time) and carried out the rewiring over the next three days. The boys are cheerful and friendly and a total pleasure to have in the house. Stacy explained all the work they were doing and kept us informed throughout the process. They did a great job. They even managed to shave a hundred bucks off the quoted price! I really couldn't be happier : )